At DigitalPond.us, we are committed to delivering high-quality digital marketing services including SEO, social media management, paid ads, web design, and content marketing. Customer satisfaction is our top priority. However, due to the nature of digital services, we follow a transparent refund policy as outlined below:
1. Service-Based Refunds
- Once a service has been initiated (SEO, Ads campaign, Social Media, Content, or Web Development), refunds will not be issued for the work already completed.
- If a project is canceled before any work has started, you may be eligible for a partial refund (after deducting administrative and consultation fees).
2. Digital Products & Subscriptions
- Payments made for digital products, tools, or subscription-based services are non-refundable once the access or delivery has been provided.
3. Advance Payments & Deposits
- All advance payments or deposits made to book services are non-refundable, but may be adjusted towards future services within 30 days.
4. Customized Services
- Since every project is tailored to the client’s requirements, refunds are not guaranteed once the project plan and strategy have been approved by the client.
5. Errors & Exceptions
- If any error or failure is proven to be from our side, DigitalPond.us will either:
- Re-deliver the service, OR
- Provide a partial credit that can be used for future projects.
6. Contact for Refund Queries
If you have any questions about our refund policy, please contact us:
📧 Email: support@digitalpond.us
📞 Phone: +1-000-000-0000
🌐 Website: www.digitalpond.us